Incivilities and aggression, 4 good reflexes at work

Contents: 4 reflexes to act quickly and effectively:

• I'm taking action so I don't have to put up with it
• I limit conflict before it escalates
• I'm not taking any unnecessary risks
• I adopt the right behaviours

Details :

• Published: November 2016
• Number of pages: 14
• Format: "accordion" 10.5 x 10.5 cm