Our company

Our company, " Mondial Extincteur ", is registered with the Commercial Court of Nice under number 814 418 216 R.C.S. EURL with a capital of 5000 euros. Our head office is located at the following address: ZI La Vallière - Bâtiment 14 - 06730 Saint André de la Roche. For all electronic correspondence, our e-mail address is: contact@mondialextincteur.fr.

" mondial Extincteur " owns the site www.mondialextincteur.fr.

Any natural or legal person wishing to purchase on-line on our website www.mondialextincteur.fr shall be hereinafter referred to as the buyeras such, each buyer will be obliged to read our general terms and conditions of sale, which will be deemed to have been read and accepted when you validate your order.

 

Object

The purpose of these terms and conditions of sale is to protect the SARL " Mondial Extincteur " and its website www.mondialextincteur.fras well as buyersfor this reason, our terms of sale are the only conditions to be respected when selling our products online on our website www.mondialextincteur.fr.

 

Our products online - pricing information

Every product listed on our site is described as accurately as possible. Every photo on our site is provided by our suppliers, and we cannot be held responsible for any slight discrepancies between the photo and the product delivered. All our prices are shown in euros, inclusive of all taxes. In the event of a change in the VAT rate, www.mondialextincteur.fr will reflect this in its posted prices.

Each product description is the exclusive work of www.mondialextincteur.frin no way does the use of a product as recommended by www.mondialextincteur.frit is forbidden to copy or distribute the information contained on this site www.mondialextincteur.fr.

Each pack automatically configured by www.mondialextincteur.fr based on the parameters entered by a buyer is a pack that does not represent any legal obligation in terms of safety, but it is a reflection of what you advise www.mondialextincteur.fr according to the parameters you have specified.

The prices shown for each product or reference on our site do not include delivery costs, which will be added when you place your order. 
Every prize on www.mondialextincteur.fr may be modified at any time, in which case only the price displayed at the time of ordering will be applied.

Each order not paid for by credit card will be subject to a processing fee of €1 excluding VAT.

 

Delivery information and rates

www.mondialextincteur.fr offers a range of products reserved exclusively for buyers in mainland France, overseas territories and Europe. Each order is prepared on our premises and picked up by our carrier on our premises. When the products ordered are delivered, the buyer must check that the parcel is in good condition and that it is not damaged. If this is the case, the buyer must inform the delivery person and either make a reservation on the delivery note or refuse the parcel. The buyer will then receive an identical parcel as soon as possible at no extra cost.

If the delivery is accepted by the buyer without having made any reservation to the carrier, in any way whatsoever www.mondialextincteur.fr will not be able to take charge of sending the same parcel if there is a dispute about the good condition of the product, without applying additional costs.

The following information must be provided to validate any claim:

1/ Legible transport label

2/Photograph of visible damaged equipment 

Without these two elements no complaint could be accepted, and no continuation will be given by the company MONDIAL EXTINCTEUR.

If all of the information mentioned in 1/ and 2/ is not provided within 14 days of the date on which the dispute is declared, the case will be closed and no further action will be taken.

In the event of concealed damage (carton intact on the outside, product damaged inside the carton, negative pressure gauge) or standard damage (outer package damaged and carrier's tape present): All claims must be made by the buyer within 48 hours of the date of delivery of the package, to the following e-mail address: contact@mondialextincteur.fr
Once this deadline has passed, the claim cannot be taken into account, and no refund or exchange can be made.

The following information must be provided to validate any claim:

1/ Legible transport label

2/Photograph of visible damaged equipment 

Without these two elements no complaint could be accepted, and no continuation will be given by the company MONDIAL EXTINCTEUR.

If all of the information mentioned in 1/ and 2/ is not provided within 14 days of the date on which the dispute is declared, the case will be closed and no further action will be taken.

Each parcel taken in charge in our warehouse and by our carrier is no longer our responsibility but that of the carrier, i.e. in the event of delay or disappearance of the parcel, it is the carrier who will be held responsible. www.mondialextincteur.fr will then be reimbursed by the carrier and will be able to reship the identical parcel to the buyer.

Delivery charges are applied according to the delivery destination and the weight of the order.

Any delivery to a worksite will be subject to an additional delivery charge of 100 euros excluding VAT. 

All orders placed before 2 p.m. will be dispatched the same day, unless the product is out of stock or unavailable.

Delivery times vary according to your destination and the weight of your order. Delivery times can be as short as 24 hours, unless you are ordering a specific product that we cannot stock, in which case delivery will take longer. In the event of an unforeseen stock shortage, you will be delivered within 24 hours as soon as we are able to restock your order. You will then be notified by e-mail. Deliveries are made from Monday to Friday, excluding public holidays.

We are not committed to specific delivery dates and no claims will be accepted for orders shipped by pallet. No recourse will be possible in the event of longer delivery times for quantities requiring shipment by pallet.

any special order requiring special manufacturing cannot be the subject of a complaint for excessively long delivery times. Mondial extincteur does not control the manufacturing times of its suppliers, and cannot be held responsible in the event of delivery times being extended by special manufacturing (special manufacturing includes equipment that is not in great demand and is often ordered in quantity).

If the buyer if the customer is absent for a second time, the parcel will be delivered to the nearest parcel centre, the buyer will be notified by e-mail, post and text message (if a mobile phone number has been provided).

The buyer has a period of 1 day after the date of delivery to contest the absence of a product in the order or of a product different from the order. This complaint must be made by e-mail to contact@mondialextincteur.fr or by post with acknowledgement of receipt to our postal address. Beyond the date of contestation, www.mondialextincteur.fr will accept no liability.

 

DELIVERY PROBLEM

In the event of a delivery problem due to a lack of the buyerif the delivery address is incorrect, or if an error is made in the delivery address given when the order is placed, the cost of representation will be borne in full by the buyer .

An estimate will be provided and must be paid imperatively in order to schedule any new presentation of the goods.

The costs of representation will be invoiced as many times as necessary for each new presentation resulting in a failed delivery, due to the buyer's absence at the delivery address provided. 

In order to open a claim, the consignee must make clear and precise reservations on the transport document, in the presence of the driver. Without a reservation clearly mentioned on the receipt, we will not be able to respond favourably to a claim for breakage. 

 

 

Placing an order

To buy on www.mondialextincteur.frhere are the steps that must be followed:

• Select your products: they will appear in your " basket ".
• Provide the information requested by www.mondialextincteur.fr (surname, first name, e-mail address, etc.)
• If you are already registered on www.mondialextincteur.frenter your login and your connection code.
• Confirm your order after checking that it meets your expectations. Delivery charges, if any, are added to the price of the products.
• Follow the payment instructions until the payment is validated.
• Confirm your payment agreement.

This confirmation will serve as acceptance of these terms and conditions of sale and as proof of the transaction.

These stages are over, www.mondialextincteur.fr will contact you by email as soon as your payment has been processed and will give you your delivery and routing details.

 

Legal right of withdrawal

Purchasers have a statutory cooling-off period of a maximum of 14 days from the day after delivery of their order. If this period expires on a Saturday, Sunday or public holiday, it is extended to the next working day (corresponding to all days of the week, with the exception of the weekly rest day (usually Sunday) and public holidays not usually worked in the company).

You must return the goods to the seller within 14 days of sending your cancellation notice.

You must pay the following amounts:

• Direct return costs to be organised by you 
• Additional costs for the delivery of goods if you have chosen a more expensive delivery method than the one offered by the seller. For example, if you choose express delivery within 24 hours when the seller offered a less expensive delivery method, you will pay the difference in cost between these 2 types of delivery.

If part of the order is returned, the seller must reimburse the delivery costs in proportion to the number of items returned.

If the purchaser changes his/her mind, he/she may, at his/her own expense, return the purchase to the SARL Mondial Extincteur at this address: 
Mondial extincteur - ZI la Vallière Bâtiment 14 - 06730 Saint André de la Roche

Requests for withdrawal must be made by registered letter with acknowledgement of receipt to : www.mondialextincteur.fr ZI LA VALLIERE - BÂTIMENT 14 - 06730 Saint André de la roche - In this case, the buyer return the order in its original packaging, undamaged, accompanied by any accessories and any documents included with the products, instructions for use and documentation. Packages returned by cash on delivery will be systematically refused. Promotional products delivered free of charge with orders must also be returned. Otherwise, they will be deducted from the customer's refund to the value of their value. Under no circumstances will www.mondialextincteur.fr is not responsible for the loss or deterioration of parcels returned for exchange. Refunds are due within a maximum of 14 days. The customer can either exchange the item or be refunded. In the event that a replacement is not possible, www.mondialextincteur.fr will propose either :

• An equivalent model.
• Refund of purchase (excluding postage).
• Establishing a credit note.

In the event that a product is defective, the customer must return the item to SARL Mondial Extincteur at the following address: Mondial extincteur, ZI La Vallière - Bâtiment 14 - 06730 Saint André de la Roche.
The material will be analysed. In the event that Mondial Extincteur accepts no responsibility, the products will be made available to the purchaser, who will be able to collect them on site, or by sending us a stamped delivery note (Colissimo for example). Mondial Extincteur will package and leave the parcel at the appropriate location for the return.
If the product is in fact defective, SARL Mondial Extincteur will take out a warranty on the equipment and will reship new equipment. The costs incurred by the customer for the return of the product will then be reimbursed to the customer on presentation of the invoice.

Late payments : 

Penalty rate for late payment: The amount to be paid will be increased by 10 points (for one year) In the event of late payment, a fixed statutory indemnity for collection costs: €40.00

 

Electronic security

For payments made by credit card, www.mondialextincteur.fr the buyer will be connected to the secure SystemPay service of the Caisse d'Epargne, so the data will be encrypted and only the SystemPay server knows the number of the Internet user's bank card.

 

Guarantees

The guarantee period is 1 year for products sold online on our website www.mondialextincteur.frthe warranty will be mentioned in the online catalogue. 
As we are not the manufacturer, we cannot be held liable for any damage caused to third parties as a result of a defect in the product sold. The manufacturer alone is liable. It shall be incumbent on the buyer to call the manufacturer into question in the event of any of the above problems.

 

Protecting your data

In accordance with the French Data Protection Act of 6 January 1978, you have the right to object to the disclosure of your personal data or to consult and rectify it. To do so, simply send us a request by post with acknowledgement of receipt to our postal address above.

In the absence of such a request, www.mondialextincteur.fr reserves the right to collect information from its buyers and to pass it on to its commercial partners.

www.mondialextincteur.frin accordance with the provisions of article 1348 of the French Civil Code, will take care to archive each order form and invoice issued on a reliable and durable medium. These documents will serve as proof of transactions between the two parties buyers and www.mondialextincteur.fr

INFORMATION SUR LE CLUB MONDIAL EXTINCTEUR

Règlement du Programme de Fidélité - Club Mondial Extincteur

1 – Objet du programme

Le Club Mondial Extincteur est un programme de fidélité gratuit proposé par la société Mondial Extincteur, destiné à valoriser la fidélité de ses clients lors de l’achat de produits et services liés à la sécurité incendie.

2 – Bénéficiaires et adhésion

Le programme est ouvert à l’ensemble des clients de Mondial Extincteur, notamment :

·         Particuliers,

·         Professionnels,

·         Collectivités territoriales,

·         Administrations,

·         Établissements et organismes publics,

·         Associations et organismes assimilés.

L’adhésion est automatique dès la création d’un compte client ou la réalisation d’un achat, sans démarche spécifique.

3 – Conditions d’attribution des points fidélité

·         Les points fidélité sont attribués uniquement pour toute commande d’un montant minimum de 100 € HT.

·         Aucun point n’est attribué pour les commandes inférieures à 100 € HT.

·         À partir de ce seuil, le client cumule 30 points fidélité par tranche complète de 100 € HT d’achat.

·         Le calcul est effectué sur le montant hors taxes, hors frais de livraison, frais annexes et remises.

·         Les points sont crédités après validation et paiement définitif de la commande.

·         En cas d’annulation, d’avoir ou de remboursement, les points correspondants sont automatiquement annulés.

4 – Consultation des points

Le solde de points fidélité est consultable à tout moment depuis l’espace client.
Les points n’ont aucune valeur monétaire, ne constituent pas une remise contractuelle et ne peuvent donner lieu à remboursement.

5 – Utilisation des points

·         Les points sont utilisables exclusivement dans la boutique cadeaux du Club Mondial Extincteur.

·         Ils permettent d’accéder à :

o   des produits gratuits ou promotionnels,

o   des avantages ou articles exclusifs,

o   des supports ou équipements liés à la prévention et à la sécurité.

·         Les points sont personnels, non cessibles, non transférables et non échangeables contre des espèces.

6 – Durée de validité

Les points fidélité sont valables 1 an à compter de leur date d’attribution.
À l’issue de ce délai, les points non utilisés sont définitivement perdus, sans possibilité de réactivation.

7 – Dispositions spécifiques aux administrations, collectivités et organismes publics

Le catalogue cadeaux du Club Mondial Extincteur est accessible aux administrations publiques, collectivités territoriales et organismes assimilés, sous réserve du respect des règles qui leur sont applicables.

Conformément aux principes d’intégrité, de transparence et de bonne gestion des deniers publics, il est rappelé que :

·         Les cadeaux et avantages obtenus via le programme doivent être attribués exclusivement dans l’intérêt du service ;

·         Ils ne peuvent en aucun cas être utilisés à des fins privées ou personnelles ;

·         En cas de doute sur l’usage ou l’affectation d’un cadeau, une validation interne préalable est recommandée.

En choisissant un cadeau, l’organisme public atteste agir dans l’intérêt exclusif de son service et sous sa propre responsabilité.

Mondial Extincteur ne saurait être tenu responsable du non-respect des règles internes ou réglementaires propres à chaque organisme public.

8 – Modification ou suspension du programme

Mondial Extincteur se réserve le droit de modifier, suspendre ou mettre fin au programme de fidélité à tout moment, sans indemnité, sous réserve d’une information préalable des clients par tout moyen approprié.

9 – Fraude et usage abusif

Toute fraude, tentative de contournement ou usage abusif du programme entraînera :

·         La suppression des points concernés,

·         L’exclusion immédiate du Club Mondial Extincteur,

·         Et, le cas échéant, des poursuites.

10 – Données personnelles

Les données collectées dans le cadre du programme sont traitées conformément au RGPD, uniquement pour la gestion du Club Mondial Extincteur et la relation client.

11 – Acceptation du règlement

La participation au Club Mondial Extincteur implique l’acceptation pleine et entière du présent règlement.