Incivilities and aggression, 4 good reflexes at work

Contents: 4 reflexes for fast and effective action:

• I act to avoid suffering
• I limit conflict before it escalates
• I'm not taking any unnecessary risks
• I adopt the right behaviors

Details :

• Issue: November 2016
• Number of pages: 14
• Format: "accordion" 10.5 x 10.5 cm