Our company

Our company, named "Mondial Extincteur", is registered with the Nice Commercial Court under number 814 418 216 R.C.S. It is an EURL (single-member limited company) with share capital of 5000 euros, and our registered office is at the following address: ZI La Vallière - Bâtiment 14 - 06730 Saint André de la Roche. For all electronic correspondence, our email address is: contact@mondialextincteur.fr.

"Mondial Extincteur" is the owner of the website www.mondialextincteur.fr.

Any individual or legal entity wishing to buy online on our website www.mondialextincteur.fr will hereinafter be referred to as the buyer. Each buyer is therefore required to read our general terms and conditions of sale, which will be deemed to have been read and accepted when you confirm your order.

 

Purpose

These terms and conditions of sale are intended to protect SARL "Mondial Extincteur" and its website www.mondialextincteur.fr, as well as the buyers. To this end, our terms and conditions of sale are the only conditions to be observed in connection with the online sale of our products on our website www.mondialextincteur.fr.

 

Our online products - pricing information

Each reference and each product on our website is displayed with the most accurate description possible. Each photo on our website is supplied to us by our suppliers; we are therefore not liable for any slight difference from the product delivered. All our prices are displayed in euros incl. VAT (all taxes included). In the event of a change in the VAT rate, www.mondialextincteur.fr will pass it on to its displayed prices.

Each product description is the exclusive work of www.mondialextincteur.fr, as is every piece of advice that accompanies the product. Under no circumstances does any legal force attach to the use of a product recommended by www.mondialextincteur.fr. It is forbidden to copy or distribute the information contained on www.mondialextincteur.fr.

Each pack configured automatically by www.mondialextincteur.fr according to the parameters entered by a buyer is a pack that does not represent any legal safety obligation, but reflects what www.mondialextincteur.fr recommends based on the parameters you have supplied.

The prices shown for each product or reference on our website do not include delivery costs. These will be added when you place your order. 
Each price shown on www.mondialextincteur.fr may be changed at any time; in that case, only the price displayed at the time of the order will apply.

Each order not paid for by bank card will be charged a processing fee of 1 euro excl. VAT.

 

Delivery information and charges

www.mondialextincteur.fr offers a range of products reserved exclusively for buyers located in mainland France, overseas territories and Europe. Each order is prepared on our premises and collected by our carrier on our premises. When the ordered products are delivered, the buyer must check the condition of the parcel and make sure that it is not damaged. If it is, the buyer must report it to the delivery driver and either note a reservation on the delivery note or refuse the parcel. The buyer will then receive an identical parcel as soon as possible at no additional cost.

If delivery is accepted by the buyer without any reservation having been made to the carrier, www.mondialextincteur.fr shall under no circumstances be able to cover the shipment of the same parcel, without charging additional costs, if there is a dispute about the condition of the product.

The following items must be supplied in order to validate any claim:

1/ Legible shipping label

2/ Visible photograph of the damaged equipment 

Without these two items, no claim can be accepted, and no action will be taken by the company MONDIAL EXTINCTEUR .

If all of the items (listed above in 1/ and 2/) are not supplied within 14 days of the date the dispute was declared, the file will be closed and no further action can be taken .

In the case of concealed damage (carton intact on the outside, product damaged inside the carton, pressure gauge reading negative ) or ordinary damage (outer parcel damaged and carrier's tape present): Any claim must be made by the buyer within 48 hours of the parcel's delivery date, at the email address: contact@mondialextincteur.fr
Once this period has passed, the claim cannot be taken into account, and no refund or exchange can be made.

The following items must be supplied in order to validate any claim:

1/ Legible shipping label

2/ Visible photograph of the damaged equipment 

Without these two items, no claim can be accepted, and no action will be taken by the company MONDIAL EXTINCTEUR .

If all of the items (listed above in 1/ and 2/) are not supplied within 14 days of the date the dispute was declared, the file will be closed and no further action can be taken .

Each parcel collected from our depot by our carrier is no longer our responsibility but that of the carrier; that is, in the event of delay or loss of the parcel, the carrier's liability will be engaged. www.mondialextincteur.fr will then be reimbursed by the carrier and may send an identical parcel to the buyer again.

Delivery charges are applied according to the delivery destination and the weight of the order.

Any delivery to a building site will incur additional delivery charges of 100 euros excl. VAT. 

Any order placed before 14:00 will be shipped the same day, unless the item is not kept in stock or is unavailable.

The delivery time varies according to your destination and the weight of your order. It can be as short as 24 hours, except where a particular product that we cannot keep in stock is ordered, in which case delivery will take longer. In the event of an unforeseen stock shortage, you will be delivered within 24 hours of our restocking. You will be notified by email. Deliveries are made from Monday to Friday, excluding public holidays.

We do not commit to specific delivery dates, and no dispute may be raised for orders shipped by pallet. No recourse will be possible in the event of extended delivery times for quantities requiring shipment by pallet.

No claim may be made about overly long delivery times for any special order requiring particular manufacture. Mondial Extincteur does not control its suppliers' manufacturing lead times and will not be held liable for delivery times extended by special manufacture. (Special manufacture includes equipment that is rarely requested and often ordered in quantity.)

If the buyer is unable to receive a parcel, the carrier will present it a second time. If there is a second absence, the parcel will then be left at the nearest parcel pick-up point, and the buyer will be notified by email, letter and text message (if a mobile phone number has been provided).

The buyer has 1 day after the delivery date to dispute a product missing from the order or a product that differs from the order. This claim must be made by email to contact@mondialextincteur.fr or by letter with acknowledgement of receipt to our postal address. After the dispute deadline, www.mondialextincteur.fr will accept no liability.

 

DELIVERY PROBLEM

In the event of a delivery problem due to the absence of the buyer, or following an error in the delivery address given when ordering, the re-delivery costs will be borne entirely by the buyer .

A quote will be provided and must be paid without fail in order to schedule any new delivery attempt of the goods.

Re-delivery costs will be invoiced as many times as necessary, for each new delivery attempt that ends in a failed delivery due to the buyer's absence at the delivery address provided. 

To open a dispute file, the recipient must make clear and precise reservations on the transport document, in the presence of the driver. Without a reservation clearly stated on the signature sheet, we will not be able to respond favourably to a claim for breakage . 

 

 

Placing an order

To buy on www.mondialextincteur.fr, these are the steps that must be followed:

• Select your products: they will appear in your "basket".
• Provide the information requested by www.mondialextincteur.fr (surname, first name, email address, etc...)
• If you are already registered on www.mondialextincteur.fr, enter your username and your password.
• Confirm your order after checking that it matches your requirements. Delivery charges, if any, are added to the amount of the products.
• Follow the payment instructions through to its confirmation.
• Confirm your payment agreement.

This final confirmation will constitute acceptance of these terms and conditions of sale and will serve as proof of the transaction.

Once these steps are completed, www.mondialextincteur.fr will contact you by email as soon as your payment has been received and will give you your delivery and shipping information.

 

Statutory right of withdrawal

Buyers have a statutory withdrawal period of up to 14 days from the day after their order is delivered. If this period expires on a Saturday, a Sunday or a public holiday, it is extended to the next working day (meaning every day of the week except the weekly rest day (usually Sunday) and public holidays not normally worked in the company).

You must return the goods to the seller no later than 14 days after sending your withdrawal.

You must pay the following sums :

• Direct costs of returning the goods, to be arranged by you 
• Additional delivery costs for the goods if you chose a more expensive delivery method than the one offered by the seller. For example, if you choose express 24-hour delivery when the seller offered a cheaper delivery method, you pay the difference in cost between these 2 types of delivery.

If part of the order is returned, the seller must refund the delivery costs in proportion to the number of items returned.

If the buyer changes their mind, they may return their purchase, at their own expense, to SARL Mondial Extincteur at this address: 
Mondial extincteur – ZI la Vallière Bâtiment 14 – 06730 Saint André de la Roche

The withdrawal request must be made by registered letter with acknowledgement of receipt to: www.mondialextincteur.fr ZI LA VALLIERE - BÂTIMENT 14 -  06730 Saint André de la roche. In this case, the buyer returns their order at their own expense in its original packaging, intact, together with any accessories and documents included with the products, user instructions and documentation. Parcels returned cash on delivery will systematically be refused. Promotional products delivered free of charge with orders must also be returned. Otherwise, they will be deducted from the customer's refund up to their value. Under no circumstances is www.mondialextincteur.fr responsible for the loss or damage of parcels returned for exchange. The refund is due within a maximum of 14 days. The customer may either exchange their item or be refunded. If replacement is not possible, www.mondialextincteur.fr will offer either:

• An equivalent model.
• A refund of the purchase (excluding postage).
• The issue of a credit note.

If a product is defective, the customer must return their item to SARL Mondial Extincteur at this address: Mondial extincteur, ZI La Vallière – Bâtiment 14 – 06730 Saint André de la Roche.
The equipment will be examined. If Mondial Extincteur is found not to be liable, the products will be made available to the buyer, who may collect them on site, or by sending us a prepaid delivery note (Colissimo for example). Mondial extincteur will package the parcel and drop it off at the appropriate place for the return.
If the product is indeed defective, SARL Mondial Extincteur will take the equipment under warranty and will arrange for new equipment to be sent. The costs incurred by the customer for returning the product will then be refunded to the customer on presentation of an invoice.

Late payments: 

Penalty rate in the event of late payment: The amount to be paid will be increased by 10 points (per year) In the event of late payment, statutory fixed compensation for recovery costs: 40,00 €

 

Electronic security

For payments made by bank card, www.mondialextincteur.fr uses the secure SystemPay system of the Caisse d'Epargne. The buyer will be connected to the secure SystemPay service of the Caisse d'Epargne, so the data will be encrypted and only the SystemPay server knows the internet user's bank card number.

 

Warranties

The warranty period is 1 year for products sold online on our website www.mondialextincteur.fr, except for certain products with a longer warranty, which will be stated in the online catalogue. 
As we are not the manufacturer, we cannot be held liable for damage caused to third parties in the event of a defect in the product sold. Only the manufacturer accepts liability. It will be for the buyer to bring a claim against the manufacturer in the event of the problems mentioned above.

 

Protection of your data

As provided for by the French Data Protection Act of 6 January 1978, you may object to the disclosure of your personal data, or access and correct it. To do so, simply send us a request by letter with acknowledgement of receipt to our postal address given above.

In the absence of such a request, www.mondialextincteur.fr reserves the right to collect its buyers' information and pass it on to its commercial partners.

www.mondialextincteur.fr, in accordance with the provisions of article 1348 of the Civil Code, will take care to archive each order form and invoice issued on a reliable and durable medium. These documents will serve as proof of transactions between the buyers and www.mondialextincteur.fr

INFORMATION ON THE CLUB MONDIAL EXTINCTEUR

Loyalty Programme Rules - Club Mondial Extincteur

1 – Purpose of the programme

The Club Mondial Extincteur is a free loyalty programme offered by the company Mondial Extincteur, intended to reward the loyalty of its customers when purchasing products and services related to fire safety.

2 – Beneficiaries and membership

The programme is open to all Mondial Extincteur customers, in particular:

·         Individuals,

·         Businesses,

·         Local authorities,

·         Government departments,

·         Public institutions and bodies,

·         Associations and similar organisations.

Membership is automatic upon creating a customer account or making a purchase, with no specific action required.

3 – Conditions for awarding loyalty points

·         Loyalty points are awarded only for orders with a minimum value of €100 excl. VAT.

·         No points are awarded for orders below €100 excl. VAT.

·         Above this threshold, the customer earns 30 loyalty points for each full €100 excl. VAT of purchases.

·         The calculation is based on the amount excluding taxes, delivery charges, ancillary costs and discounts.

·         Points are credited after the order has been confirmed and fully paid.

·         In the event of cancellation, credit note or refund, the corresponding points are automatically cancelled.

4 – Checking your points

Your loyalty points balance can be checked at any time from the customer area.
Points have no monetary value, do not constitute a contractual discount and cannot give rise to a refund.

5 – Using your points

·         Points can be used exclusively in the Club Mondial Extincteur gift shop.

·         They give access to:

o   free or promotional products,

o   exclusive benefits or items,

o   materials or equipment related to prevention and safety.

·         Points are personal, non-assignable, non-transferable and cannot be exchanged for cash.

6 – Period of validity

Loyalty points are valid for 1 year from the date they are awarded.
After this period, unused points are permanently lost, with no possibility of reactivation.

7 – Specific provisions for government departments, authorities and public bodies

The Club Mondial Extincteur gift catalogue is available to public administrations, local authorities and similar bodies, subject to compliance with the rules that apply to them.

In accordance with the principles of integrity, transparency and sound management of public funds, please note that:

·         Gifts and benefits obtained through the programme must be awarded exclusively in the interest of the department;

·         They may under no circumstances be used for private or personal purposes;

·         If in doubt about the use or allocation of a gift, prior internal approval is recommended.

By choosing a gift, the public body certifies that it is acting in the exclusive interest of its department and under its own responsibility.

Mondial Extincteur cannot be held liable for failure to comply with the internal or regulatory rules specific to each public body.

8 – Modification or suspension of the programme

Mondial Extincteur reserves the right to modify, suspend or terminate the loyalty programme at any time, without compensation, subject to prior notice to customers by any appropriate means.

9 – Fraud and misuse

Any fraud, attempt to circumvent the rules or misuse of the programme will result in:

·         The removal of the points concerned,

·         Immediate exclusion from the Club Mondial Extincteur,

·         And, where appropriate, legal proceedings.

10 – Personal data

Data collected as part of the programme is processed in accordance with the GDPR, solely for the management of the Club Mondial Extincteur and the customer relationship.

11 – Acceptance of the rules

Participation in the Club Mondial Extincteur implies full and unreserved acceptance of these rules.