Incivility and Aggression: 4 Good Reflexes at Work

In this guide, 4 reflexes to act quickly and correctly:

• I act rather than endure
• I defuse conflict before it escalates
• I do not take unnecessary risks
• I adopt the right behaviour

Details:

• Edition: November 2016
• Number of pages: 14
• Format: "concertina" 10.5 x 10.5 cm