Incivility and Aggression: 4 Good Reflexes at Work
Inside, 4 reflexes to act quickly and well:
- I act so I don't have to endure
- I limit the conflict before it gets worse
- I don't take unnecessary risks
- I adopt the right behaviors
Details:
- Edition: November 2016
- Number of pages: 14
- Format : "accordion" 10.5 x 10.5 cm
- Reference: 009141
