Incivility and Aggression: 4 Good Reflexes at Work

Inside, 4 reflexes to act quickly and well:

• I act so I don't have to endure
• I limit the conflict before it gets worse
• I don't take unnecessary risks
• I adopt the right behaviors

Details:

• Edition: November 2016
• Number of pages: 14
• Format : "accordion" 10.5 x 10.5 cm