For 14 days after your purchase, you may return your goods (*)

Changed your mind? Not happy with your order?

The statutory withdrawal period is 14 days. 
If the product does not suit you, or if you decide to give up on your purchase, no problem: mondialextincteur.fr will exchange your product or refund you, the choice is yours.

What do I need to do?

Within 14 days of receiving your products, simply send us an email at this address: contact@mondialextincteur.fr

Please give us your contact details, your order number and the date of the order. Then explain why you have changed your mind, and tell us what you would like, namely:

• To exchange the product,
• or to be refunded.

Our teams will check that the information provided is correct. We will then contact you by email to give you the address to which you should return your order. You will then be able to exchange your products or be refunded by bank transfer.

(*) PLEASE NOTE: Products must be returned complete and in their original packaging. Return costs remain at your expense. No exchange or refund will be accepted if any item is missing one or more of its accessories. When returning your products, you must enclose your contact details and your original order number, together with the date on which you received the email confirming that your exchange or refund has been accepted. Our teams remain at your disposal for any questions.